Refund policy

Refund & Return Policy | The Scalp Boss

Updated: 3/19/2026

 

At The Scalp Boss, we are committed to providing high-quality products designed to support your hair and scalp health. Due to the nature of our products, we have the following refund and return policy in place.

Returns

For hygiene and safety reasons, we do not accept returns on opened or used products, including:

  • Hair Growth Oil
  • Scalp Massagers
  • Microneedling devices
  • Any personal care or cosmetic items

If your item is unused, unopened, and in its original packaging, you may request a return within 7 days of delivery.

Refunds

Refunds are only issued under the following conditions:

  • Item arrived damaged or defective
  • Incorrect item was received
  • Item is unused and returned within 7 days (if approved)

Once your return is received and inspected, we will notify you of approval or denial.

If approved, your refund will be issued to your original payment method within 5–10 business days

Non-Refundable Items

The following items are non-refundable:

  • Opened or used products
  • Digital products (including the Scalp Health 101 Guide)
  • Subscription orders that have already been processed or shipped
  • Sale or promotional items

 

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, please contact us within 48 hours of delivery.

Subscription Policy

For subscription products:

  • You may cancel or modify your subscription anytime before your next billing date
  • Once an order is processed, it cannot be refunded or canceled

How to Request a Refund or Return

To initiate a request, please contact us at:

info@thescalpboss.com

Include:

  • Your full name
  • Order number
  • Reason for request
  • Photos (if item is damaged or incorrect)

 

Important Disclaimer

Results from our products may vary. We do not guarantee specific outcomes, as consistency, health conditions, and individual factors all play a role.

SHIPPING POLICY

Processing Time

Orders are processed within 1–3 business days.

Shipping Time

  • Standard Shipping: 3–7 business days
  • Delivery times may vary based on location

Shipping Rates

Shipping rates are calculated at checkout.

 

Tracking

Once your order ships, you will receive a tracking number via email.

Delays

We are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Incorrect shipping addresses

We do not guarantee:

  • Hair regrowth
  • Specific timelines
  • Individual results

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Statements have not been evaluated by the FDA.